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FAQs

FAQs

TOPICS


1.1 - What is included in the Exhibitor registration?

Click here to see what is included in the Exhibitor Registration
Please contact Samantha BRYDE for Exhibitor Registration.

 

1.2 - How do I register a Subsidiary company?

Once logged in to MySportel click 'New Registration' then Subsidiary under the Exhibitor category.

 

1.3 - What is included in the Visitors registration?

Click here to see what is included in the Visitor registration.
Please contact Alexandra HACKEL for Visitor registration.

 

1.4 - How do I register participants paying separately?

If this is your first time attending a SPORTEL Convention:
You will NOT have a MySPORTEL account. You can create one by entering your email and password under "Is this your first SPORTEL?"

If you have already participated at a SPORTEL event:
Enter your login details if you are the administrator. Please contact Samantha BRYDE or Alexandra HACKEL to see if you have a MySPORTEL account or to add you to the list of administrators.

For International Federations:
Please contact Alexandra HACKEL to obtain your dedicated access code.

The Administrator(s) (New):
You can now have multiple administrators for your company's MySportel account. The administrator(s) will all be able to login with their own email and password to make any changes to the contract(s). One principal administrator must be selected. All administrators will receive automated emails when any changes are made to the contract(s).

 

1.5 - How many contracts can I have on my MySPORTEL account?

The administrator(s) can have all different company location contracts on one MySPORTEL account. This is useful for companies registering multiple offices. Click MySportel to create a new contract or click "home" to see all registration contracts.

 

1.6 - Why can't I edit my contract?

The administrator(s) can't edit a contract while it is being processed through our administration department. Once the administrator(s) has received the 'Information' email from Samantha BRYDE or Alexandra HACKEL the administrator(s) will be able to edit the contract. If you have any questions or concerns about pending contracts please contact us.

 

1.7 - How can I make a substitution?

  1. 1 - Login to MySportel
  2. 2 - Click 'edit registation' for the contract you would like to make changes too
  3. 3 - Continue to step 2. Participants.
  4. 4 - • Click the 'X' to cancel the participant that is not longer attending.
  5. 5 - Select one of your previously registered participants or create a new participant and click "Register this participant"
  6. 6 - Continue to payment and click "Pay online" to finalize the contract

Substitutions are free of charge until Wednesday February 8, 2017. After this date a 250€ (VAT not included) fee will apply to all substitutions.

 

1.8 - Can I register onsite?

Onsite registrations will be open at the JW Marriott Marquis, Floor 3, from Monday March 13th.

Participants registering onsite will be invoiced the same rate as pre-registered participants. However, we strongly encourage you to pre-register to enjoy the following SPORTEL Services:

  • Your company info printed in the Official Guide, which is distributed to all participants.
  • Access to the Networking Tool one month prior to the Convention to contact and organize your meetings in advance with Exhibitors and Visitors.
  • Benefit from special rates for your accommodation in Miami.
 

1.9 - What are the policies for cancellation, substitutions and refunds?

Please note that all refunds will be made after the event is over!

Stand:

February 8th, 2017: 70% refund of the total stand amount. On February 9th, 2017: there is no refund.

Participant:

February 8th, 2017: 50% of the Participants' fee will be refunded.
On February 9th, 2017: there will be no refunds on registrations or cancellation.

Substitution:

Substitutions are permitted only between company employees based in the same country/office.
Every substitution received after February 8th, 2017, will be charged 250€.

*To find out more please see our Terms & Conditions.

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2.1 - Badge

Voucher

You will receive an email containing a QR code if you have completed all the registration including payment and photo. You will need to print or have the email available on your phone for scanning in order to fast track and pick up your badge. Please note a current business card is also necessary in order to receive your badge. If this is an issue please contact us so that we can find a solution in advance.

Non-Voucher

Please bring a current business card and ID to the badge pick up desk where a hostess will assist you in completing the registration (i.e. photo, payment) and print your badge.

 

2.2 - What is the Networking Tool?

The official "SPORTEL Networking Tool" is the online database and communication platform for all delegates. Via the Networking Tool you may search companies and delegates, contact them, and set up meetings.

SPORTEL offers you full accessibility one month before, during and one month after the conventions.

 

2.3 - Where can I find the participant list?

Once logged in to the Networking Tool, at the bottom of the page there is a menu bar, click on the tab "DOWNLOADS". A drop down menu of our available downloads such as the participant list, floor plan, and more are available in PDF and Excel. Please contact us if you are experiencing any problems with opening these files.

 

2.4 - Where can I find the floor plan?

You can find the floor plan through your networking tool profile under "DOWNLOADS".

 

2.5 - Advertising with SPORTEL?

SPORTEL conventions are "media" shows - VISIBILITY IS KEY! To find out what advertisement or marketing opportunities SPORTEL offers before and during the conventions please contact your personal sales agent.

 

2.6 - Do I need a Visa?

Please visit the Visa page here to verify the regulations for your passport. If you require a visa letter please upload a copy of your passport to MySportel as soon as you have completed your registration.

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3.1 - The Venue

JW Marriott Marquis Miami Hotel
255 Biscayne Blvd Way
Miami, FL 33131
USA

 

3.2 - Hotel Reservations

You can reserve a hotel room once you are registered for SPORTELAmerica 2017. If you are not registered for SPORTEL then a standard room rate will apply. Hotel reservations will only be accepted through the link/information provided on the page MyHotels within the MySportel account. Please contact Samantha BRYDE by email or by phone.

 

3.3 - Is free WIFI provided in the exhibition hall?

There is free WIFI access in the Metropolitan Ballroom for participants to view and send their emails ONLY.

 

3.4 - Transportation

Please visit the transportation page here.

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4.1 - When can I access the exhibition halls for the daily set-up?

Tuesday, March 14 to Thursday, March 16, 2017 from 8:00am to 8:30am

 

4.2 - When and where do I get set-up / dismantling badges?

STAND BUILDERS ONLY: From Sunday, March 12, 2017 at 9:00am, at the technical services desk, Metropolitan Grand Ballroom pre-function area, 3rd floor, JW Marriott Marquis Miami.

EXHIBITORS: From Monday, March 13, 2017 at 8:00am, at the technical services desk, Metropolitan Grand Ballroom pre-function area, 3rd floor, JW Marriott Marquis Miami.

These badges give access to the exhibition floor ONLY during build-up and dismantling.

 

4.3 - What is the exhibition build-up schedule?

Sunday, March 12, 2017 from 9:00am to 8:00pm - Stand builders ONLY
Monday, March 13, 2017 8:00am to 8:00pm - Exhibitors & stand builders

 

4.4 - When is the exhibition dismantling?

Thursday, March 16, 2017 from 4:00pm to 11:00pm

 

4.5 - Can I leave my stand before the end of the exhibition?

Stands must not be dismantled or equipment removed from any stand before 4:00pm on Thursday, March 16, 2017. Packing is authorized ONLY from 2:00pm on that day.

 

4.6 - Can stand contractors other than Vista Convention Services South access the exhibition floor to build my stand?

Stand contractors other than the official contractor Vista Convention Services South, will be charged 500EUR to access the exhibition floor on build-up/dismantling days.

 

4.7 - How can I forward my boxes to the JW Marriott Marquis Miami?

You must use the services of our official forwarder SLI Freight Inc. View instructions on the official forwarder page in MyStand manual. Boxes sent through our official forwarder SLI Freight Inc. are delivered to the stand. Packages sent directly to the JW Marriott Marquis Miami are subject to drayage by our official forwarder.

OFFICIAL FORWARDER
SLI FREIGHT Inc.
Contact: Mr Sammy Bensasi, Project Manager
Email bensasi.s@sli-inc.com
Tel. +1 954 748 6874  ext. 25 / Mobile +1 954 554 7326

IMPORTANT NOTE - MONACO MEDIAX and the JW Marriott Marquis Miami will not be held responsible for material not shipped through our official forwarder SLI Freight Inc.

 

4.8 - Will I get a refund for order cancellations?

No refund or credit will be applied to order cancellations received on or after Monday, February 28, 2017.

 

4.9 - Does SPORTEL provide technical assistance for my personal equipment?

No. Only equipment ordered through MyStand catalogue will benefit from onsite technical assistance.

 

4.10 - What is the voltage in the USA?

The power supply in Miami is 110V.

 

4.11 - Can I swap the equipment included in the stand rental for other items?

The equipment included in your stand rental is NOT exchangeable. You may order additional equipment from MyStand catalogue.

 

4.12 - Do I get a refund if I don't keep the equipment included in the stand?

No refund or credit will be applied for the equipment or furniture not taken from the equipped stand.

 

4.13 - Is carpet included in the stand rental? Which colour?

No, stands are built on the hotel carpet. Additional carpet can be ordered from MyStand catalogue - graphics, carpet & other. Stand builders must lay a protection sheet (min. 1mm thick) on top of the hotel's carpet before placing their flooring. Stand builders must remove their flooring (wood, carpet) after the show. Stand builders / exhibitors will be charged for any damage they may cause to the floors.

 

4.14 - Is Internet connection included in the stand rental?

No Internet connection is included in the stand rental. Dedicated access must be ordered from MyStand catalogue - Internet access.

 

4.15 - Is there a storage area?

The JW Marriott Marquis Miami does not offer any premises for the storage of empty creates and packaging during the exhibition. They must therefore be immediately removed during the installation and, if necessary, brought back during the dismantling. This service can be arranged through our official forwarder.

 

4.16 - What about stand cleaning?

MONACO MEDIAX provides cleaning services prior to the opening of the event, following the dismantling and departure, as well as daily cleaning of the stands (vacuum cleaning, dust, waist removal...), aisles and common areas in the Metropolitan Grand Ballroom.

 

4.17 - How can I assure the security of my stand?

MONACO MEDIAX guarantees the night security of the Metropolitan Grand Ballroom during show days.

 

4.18 - What insurance should I get for my stand?

The exhibitors must arrange from their insurance company, their own insurance policy covering civil third-party liability and miscellaneous risks for all the goods belonging to them or which they have been entrusted with. Written proof of such insurance must be submitted to MONACO MEDIAX before the opening of the exhibition. This insurance contract must include a waiver of any recourse against the JW Marriott Marquis Miami and its insurers, and likewise against MONACO MEDIAX and its insurers. The JW Marriott Marquis Miami and/or MONACO MEDIAX shall not be held liable for exhibitors' an/or third party claims.

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MONACO MEDIAX / SPORTEL 2017 - Legal information - Credits
SPORTEL is a MONACO MEDIAX event that also holds IMAGINA Dental & Monte-Carlo Television Festival